We are committed to enhancing the health and effectiveness of the organization as-a-whole, using behavioral science knowledge and principles. We develop organizational capability by aligning strategy with structure, management processes, people, and culture through planned, organization-wide initiatives that are managed from the top. Every consulting intervention is unique, and therefore we design our interventions based on our client’s needs at the individual, team, or organizational level.
Our team has rich domain expertise, extensive work experience, and a thorough understanding of the organization’s policies and procedures that help us fully realize our potential to make positive and significant contributions to Montefiore Health System. We provide a variety of services that cover a wide range of issues. The services include:
Montefiore is committed to establishing a culture of excellence to build and sustain an engaged, motivated, and committed workforce. Engaged employees are committed to staying with the organization, willing to go above and beyond their duty, and are open to advocate for the company. A thorough understanding of what people want, and taking appropriate steps to address it, paves the way for an engaged workforce.
We offer the following engagement services for our clients:
Change is key to innovation, particularly in the health care industry that impacts the operations and outcomes of care delivery. Therefore, healthcare professionals understand how to manage change for the benefit of the organization, the care team and most importantly, the patient.
We offer the following services for our clients:
Cultural competence is the ability of providers and organizations to effectively meet the social, cultural, and linguistic needs of patients and associates. Cultural competency in healthcare can overcome health disparities such as variations in care access and quality, language barriers, cultural beliefs and practices, unconscious and conscious medical bias, and low health literacy with patient care. As far as associates are concerned, cultural competency is key to managing and leveraging diversity, to create an inclusive and cross-culturally sensitive work environment.
At Montefiore, we hold cultural competency in high regard and strive to provide our associates with valuable learning opportunities that promote an inclusive environment. Our training provides participants with growth opportunities which in turn build bridges and remove barriers that may prevent Montefiore, its associates, and patients from feeling neglected due to avoidable, unfavorable everyday events and activities.
We offer training programs such as Cultural Competency, Unconscious Bias, Making Visible Influencers Visible, Introduction to LGBTQ, LGBTQ Clinicians and Working with Trans Youth.
Healthcare inevitably requires interdisciplinary teamwork in which doctors, nurses, and health professionals from various specialties must work together, communicate often and share resources. Teamwork and collaboration are critical for patient care in a decentralized health system with many levels of health workers.
Team and performance consulting are about applying a series of interventions that enable a team to develop and implement the collaborative behaviors to deliver the desired outcomes of the stakeholders and meet their performance standards. These interventions are designed to encourage an individual or a team to pause and reflect on their approach to a problem and evaluate the alternatives. Typically, they help clarify the primary purpose of the team, its Goals and objectives, and the Role of the people in the team, the Processes, and Interactions, using the GRPI model developed by Richard Beckhard.
We use the below consulting approach, and tailor it according to the team’s needs:
A retreat is an opportunity to engender creativity, where participants stay away from daily activities/tactical aspects, and consciously focus on the desired future state from a strategic standpoint and devise steps to get there. Retreats provide communal experience, that helps with bonding, thereby making it a far more immersive experience.
We follow the below process with our clients when we recognize the need for a retreat:
In today’s volatile, uncertain, complex, and ambiguous world, the healthcare industry has undergone a lot of changes drastically, thereby giving a compelling reason to engage in strategic planning. Although we may not be able to control the future, it is critical to have a strategic plan that provides structure to make day to day decisions that follow a larger vision, create a direction and maximize options to influence the environment.
We work together with our clients in the following way: